PRIVACY POLICY

Privacy Notice

We, at Santos Capital Group, recognize the importance of respecting the privacy of our customers. Your customer information is carefully managed within our company and we want you to know the steps we take to protect the privacy of the customer information we collect.

This policy covers Customer Information. Customer Information means information personally identifiable with a specific customer, or about a customer’s current, or former relationship with our company. We are providing this policy to you in accordance with the Federal Financial Privacy Law, 15 U.S.C. 6801-6810.

Information Security 

The information we gather helps us identify who you are, assess your needs and provide excellent customer service. We do not sell your information to other companies for any reason.

Managing the security of customer information is one of our most important responsibilities. We value your trust and handle all information we gather that concerns you, very carefully. All of our associates who have access to your information are bound by a code of conduct that requires the confidential treatment of all customer information. These associates are individuals who need to know that information to provide products and services to you. Our associates are subject to disciplinary action, if they fail to follow this code. Additionally, we maintain procedural electronic and physical safeguards to protect customer information.

Information We Collect

We collect and utilize various types of information, which allows us to service your account, and to better understand your needs. The Customer Information we collect and maintain typically consists of the following:

  • Information we receive from you on applications, forms, and other information you provide to us in writing, by telephone, electronically, or by any other means. This information may include your name, address social security number, assets, income,
    debt, or any other information.
  • Information about your transactions and account history, such as account balances, trading activity, payment history and parties to transactions.
  • Information we receive from a consumer-reporting agency.

Information We Disclose 

We may share information we obtain about you with other affiliates such as your name, address, social security number, assets and income. Sharing this information can make it easier  for you to do business with us. For example, if you have an account with one of our affiliates and want to open an account with another affiliate, we may share information about you and your transactions. This could save you time in opening the new account by not having the need to provide the same information twice.

Accuracy of Information 

We strive to keep your account information accurate and up to date. You can access your account information in a number of ways, through your account statements, by telephone with one of our Registered Representatives, or at our offices. If your account information is ever inaccurate, incomplete, or in need of updating, please contact us immediately at the telephone number on your account statement or trade confirmation, write to us, or stop in at our office and we will update your account information. If you have any questions, or feel that we have not handled your information properly, please contact us and we will provide an answer, or
investigate you inquiry.

Notifications
We will provide you with a notice of our privacy policy annually, as long as you maintain an account with us. We reserve the right to make changes to this policy periodically. Our privacy policy will continue to apply to you, even if you are no longer a customer.
Contact SCG Regarding this Policy For your convenience, this information is available on our website. For additional information regarding any of the items of this privacy policy, please contact SCG at:

Santos Capital Group LLC
Attn: Compliance
1221 Brickell Ave. 9th floor
Miami, FL 33131